What are recharges?
A recharge is when we charge you for costs we incur when we have to carry out work due to your actions. For example, we may have to carry out repairs if you neglect your home or cause damage to it.
We also charge for our time plus VAT and a 15% admin fee.
If you call us out and the work is no longer required or we are unable to access your property, we will still charge you a call-out fee.
You can find out more in our Recharges Policy.