The Housing Ombudsman Service
If you’re unhappy with how we deal with your complaint, you can take it to the Housing Ombudsman Service. They’ll ask us to provide information to help them conduct a confidential investigation. At the end of the investigation, they’ll write to you and us, setting out their decision and explaining how they arrived at it. They’ll then recommend how the problem should be solved.
You can contact the Housing Ombudsman Service at:
Housing Ombudsman Service
PO Box152
Liverpool
L33 7WQ
Tel: 0300 111 3000 (Monday to Friday 09:15 to 17:15)
Email: [email protected]
Website: www.housing-ombudsman.org.uk
How well we handle complaints
Every year, we must use the Housing Ombudsman’s Complaint Handling Code to assess how well we’ve handled our tenants’ complaints.
You can see our reports here:
